What we review
We assess the seller's status, what was advertised or agreed, the delivery and payment records, and when the problem emerged. Technical evidence helps explain whether the fault is connected to the condition of the vehicle at the relevant time.
Documents to prepare
- Advertisement, sale agreement and invoice
- Payment and delivery records
- Warranty documents and repair history
- Workshop or expert reports and correspondence with the seller
You do not need to arrive with a perfect file. Bring what is available and identify any documents still missing, especially where a formal date or deadline is involved.
Choosing the next step
We compare the possible remedies with the evidence, the value of the dispute and the cost of pursuing it. Before repairs materially change the evidence, consider how the original condition and cause of the fault will be documented.
Questions about the process
Does every breakdown justify a refund?
No automatic conclusion should be drawn from a breakdown alone. The type of sale, nature and cause of the defect, timing and relevant terms all need to be reviewed before advising on a remedy.
How do I arrange an initial consultation?
Call the Madrid office or use the enquiry form. Explain the main facts and any relevant deadline. We will identify the information needed and the scope of any proposed work.