What we review
The assessment identifies the financial product, the particular term or transaction in dispute and its economic effect. We review the information supplied at the outset and any subsequent changes or correspondence.
Documents to prepare
- The complete agreement, deed and applicable terms
- Statements and transaction history
- Invoices or calculations supporting the amount claimed
- The complaint submitted to the bank and its written response
You do not need to arrive with a perfect file. Bring what is available and identify any documents still missing, especially where a formal date or deadline is involved.
Choosing the next step
We separate the legal basis of a claim from its calculation and explain what evidence supports each. The bank's response and the prospects of further action are assessed before a proposed settlement is accepted.
Questions about the process
Can I claim without the original agreement?
Start by identifying what records are available and what must be requested from the institution. Statements alone may not answer questions about contractual wording or the information provided when the product was agreed.
How do I arrange an initial consultation?
Call the Madrid office or use the enquiry form. Explain the main facts and any relevant deadline. We will identify the information needed and the scope of any proposed work.